1. Acceptance of Terms

By accessing or using the Masters Telecom call analytics and reporting portal (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Service Description

The Service provides call analytics, recording, transcription, and reporting capabilities for businesses using the SkySwitch platform. Features include:

• Call detail record (CDR) analysis
• Call recording storage and management
• Transcription services
• Sentiment analysis
• Analytics reporting

3. Account Terms

• You must have a valid SkySwitch domain to use the Service
• You are responsible for maintaining the security of your account credentials
• You must provide accurate and complete information when creating an account
• You may not use the Service for any illegal purposes
• You must comply with all applicable laws regarding call recording and monitoring

4. Service Usage and Limitations

4.1 Usage Restrictions

You agree not to:

• Share your account credentials with unauthorized users
• Attempt to bypass any security measures
• Use the Service to harass, abuse, or harm others
• Interfere with the proper functioning of the Service

4.2 Service Limitations

• Storage limits based on your subscription plan
• Retention periods as specified in your account settings
• API rate limits and usage quotas

5. Data Rights and Ownership

You retain all rights to your data. By using the Service, you grant us a license to store, process, and analyze your data solely for the purpose of providing the Service.

6. Security and Privacy

We implement industry-standard security measures to protect your data. Our handling of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Service Availability and Support

While we strive for 100% uptime, we do not guarantee uninterrupted access to the Service. We provide support during business hours and aim to resolve issues in a timely manner.

8. Termination

We reserve the right to suspend or terminate your access to the Service for violations of these Terms or for any other reason at our discretion. You may terminate your use of the Service at any time.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

11. Changes to Terms

We may modify these Terms at any time. We will notify you of any material changes and your continued use of the Service constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms, please contact us at:
Email: legal@masterstelecom.com
Phone: 1-800-XXX-XXXX