1. Introduction

This Privacy Policy explains how Masters Telecom ("we", "us", or "our") collects, uses, and protects your information when you use our call analytics and reporting portal (the "Service").

2. Information We Collect

2.1 Account Information

• Domain name and credentials
• Email address
• Phone number (if provided)
• Google account information (when 2FA is enabled)

2.2 Call Data

• Call detail records (CDRs)
• Call recordings
• Transcriptions
• Sentiment analysis data

3. How We Use Your Information

• To provide and maintain our Service
• To process and analyze call data
• To generate reports and analytics
• To authenticate your identity
• To communicate with you about service-related matters

4. Data Storage and Security

We use Google Cloud Platform and Firebase to store and process your data. All data is encrypted at rest and in transit. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

5. Two-Factor Authentication

When you enable two-factor authentication, we collect and store your Google account information to verify your identity. This information is used solely for authentication purposes and is handled in accordance with Google's privacy standards.

6. Data Retention

We retain your call data according to your configured retention period (default: 365 days). Account information is retained as long as you maintain an active account with us.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of certain data collection

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@masterstelecom.com
Phone: 1-800-XXX-XXXX